Quality Policy – Love It Or Burn It
At Imperial Highland Supplies, your satisfaction is our number one priority. We work hard to ensure that our kilts are capable of not just meeting, but exceeding your expectations. Still, we know it’s hard to trust the quality of a product when you’re shopping online and not able to see or touch it for yourself.
That’s why we have instituted our 100% Satisfaction Love It or Burn It Guarantee!
What Is the 100% Satisfaction Love It or Burn It Guarantee?
We stand behind the quality of our kilts fully and that means that we won’t ever make you pay for a kilt that doesn’t meet your high standards. With our satisfaction guarantee, we’ll refund your money fully if you’re dissatisfied with the quality or appearance of your kilt.
How Does the 100% Satisfaction Love It or Burn It Guarantee work?
The 100% Satisfaction Love It or Burn It Guarantee couldn’t be easier. If you don’t love your kilt, all that you have to do is take it to a safe place and burn it. That’s right–you light your kilt on fire, let it burn and take a video or picture of it. Send it to us via email at [email protected] and we’ll refund the full amount of your purchase right to your credit card or PayPal. You’ll only have to pay for the match to light it!
What Does the 100% Satisfaction Love It or Burn It Guarantee cover?
The 100% Satisfaction Love It or Burn It Guarantee covers any defect, style or quality concern. If you’re not pleased with the following things:
– Quality of the fabric
– Workmanship or stitching
– Cutting or finishing
– Quality or strength of the buttons or hardware
– Any other manufacturing feature
-your purchase qualifies for the 100% Satisfaction Love It or Burn It Guarantee.
Is there anything that the 100% Satisfaction Love It or Burn It Guarantee doesn’t cover?
Our satisfaction guarantee is designed to give you confidence that you’re purchasing a kilt that is of exceptional quality, so it covers all aspects of workmanship; however, because our kilts are made to measure and based on sizes that our customers provide, the guarantee does not apply for measuring issues. Please contact us if your kilt doesn’t fit properly for further guidance.
We cannot provide satisfaction guarantee refunds. As a result, it’s important that you take the time to carefully measure yourself or the person for whom you’re shopping for prior to ordering. If you’re not sure how to measure correctly, please contact us for assistance before you place your order, so that we can guide you through the process and help you get accurate measurements.
How can I be sure my purchase qualifies for the 100% Satisfaction Love It or Burn It Guarantee?
If you’re not sure whether or not your concern is covered by the satisfaction guarantee, please contact us prior to burning your kilt. We’ll be glad to discuss your concerns with you and work with you to come to a fair resolution. You can contact us by phone at
+92 52 357 4340 or by email at [email protected]