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Exchanges
Received an item that doesn't fit or is not suitable? No problem, our exchanges and returns policies are designed to make that as easy as possible.
We're happy to exchange most items if they are the wrong size or color, but unfortunately engraved or custom-made items like custom made sizes kilts, jackets, dresses etc... cannot be exchanged or refunded unless a manufacturer's fault is found with them
Overseas
To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.
Combine Shipping
If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.
Returns
If you would like to return an item for a refund, please send it back to us at the following address, including the following information:
Return Address:
Imperial Highland Supplies
Mehar Town, Eminabad Road
Opp: KM Ashraf
Sialkot - 51310
Pakistan
Note:
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.