African Black wood Highland Bagpipe Thistle engraved

Here are a few important practices to help keep your new bagpipes in the best condition possible.

Oil the Wood Especially when bagpipes are new, both the inside and the outside of your new bagpipes need to be oiled to prevent cracking. Using a specially designed Bore Oil is the best method of treating your bagpipes:
On the outside of your bagpipes use a small cloth and apply a thin coating of Bore Oil and allow it to stand a short while before wiping off any excess.
On the inside of the stocks and drones apply a very light coating of Bore Oil using a pull-thru swab or cleaning rod.

Polish the mounts If you have chosen a set of bagpipes with nickel or silver mounts remember to polish it. Polish silver and nickel trim with a high quality metal polish. Always read the label to ensure the product you are using is safe for the material on your bagpipes.

Break-in period Naturally you're anxious to start putting in long practice sessions on your new bagpipes but remember; until now the wood in your pipes has been dry and you are about to introduce moisture. It is advisable to allow a playing-in period over the first couple of months. Start with brief 10-15 minutes practice sessions and build up to longer periods as the weeks go by. This will give the wood a chance to take on the moisture at a manageable rate.

Dry your Bagpipes! After every playing session take the few minutes necessary to dry your bagpipes properly! It only takes a moment to brush the stocks with a soft drone brush and unzip your pipe bag if you're using a synthetic bag. Leave the blowpipe out to air out the stock whenever possible. These simple steps might be the most critical in maintaining healthy bagpipes.

Exchanges

Received an item that doesn't fit or is not suitable? No problem, our exchanges and returns policies are designed to make that as easy as possible.

We're happy to exchange most items if they are the wrong size or color, but unfortunately engraved or custom-made items like custom made sizes kilts, jackets, dresses etc... cannot be exchanged or refunded unless a manufacturer's fault is found with them

• The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
• Alternatively, you can send them back to us for an exchange and we'll post out the replacements to you. You can process your exchange via our online exchange system.
• Once we receive your returned items back, we'll get the replacements sent out
• normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
• Goods can be return within 14 days if you no longer needed. But custom made goods can't be return, exchange or refund.

Overseas

To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.

Combine Shipping

If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.

Returns

If you would like to return an item for a refund, please send it back to us at the following address, including the following information:

• Your order number
• Why the item is being returned
• If the item is faulty in any way

Return Address:

Imperial Highland Supplies
Mehar Town, Eminabad Road
Opp: KM Ashraf
Sialkot - 51310
Pakistan

Note:

• We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
• Buyers must return goods within 14 days of receiving the order (this is extended to 14 days after Christmas when purchasing Christmas gifts).
• It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition.
• Please ensure that all bags/tags/labels untorn and still attached.
• To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded as neatly as possible and sent in secure, protective wrapping.
• We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favor.
• Buyers will pay return charges and buyers returning goods from anywhere must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.