Fishtail Back Custom Made Tartan Trews

Cleaning Your Kilt

Kilts are all wool and so CAN NOT be washed. Teflon coating protects your kilt
making it stain proof. However; if your kilt is not Teflon coated you need to take
special care when attempting to remove a stain.
If you are attending an event and a drink is spilled on your kilt you are best to
splash water on the stain immediately. Kilts CAN NOT be submerged in water
but an affected area of around one or two square inches may be treated. Later when
cleaning the affected area you should use warm water and a mild soap and gently
rub the stain, but we cannot stress enough this should be used only on the small
affected area you SHOULD NOT attempt to clean the whole kilt using this
method. Attempting to clean the kilt in this fashion could shrink the waistband
and ruin your garment.
If you have a separate swatch or cutting of your tartan we strongly recommend
that you stain it in the same way your kilt was stained to use it for experiment
before cleaning your kilt. For example, if your kilt was stained with red wine you
should pour some red wine on the separate cutting or swatch of tartan and treat it
with warm water and mild soap as advised.
If the stain does not lift we would then suggest that you send your kilt to a
reputable dry cleaner to have the stain removed. In the UK dry cleaners will be
more experienced in cleaning kilts however; overseas your dry cleaner may not be
familiar with the garment and so if you are having your kilt professionally cleaned
we still recommend giving your cleaner a small sample of tartan to practise first.
This will rule out any potential damage, as cleaners worldwide might not have
cleaned a kilt at all before. As a made to measure garment you want to eliminate
any risk of damage.

Cleaning Your Jacket

Jackets are all wool and are DRY CLEAN ONLY

Hose

Tartan hose are HAND WASH ONLY.
Kilt socks can be machine washed at 30 degrees or washed by hand. Be sure to
dry your hose flat.

Shoes

Ghillie brogues can be polished as normal.

Content of Kilt

Kilts are 100% all wool with cotton canvas and lining. They have leather belt straps
with metal buckles.

DRY CLEAN ONLY
DO NOT TUMBLE DRY

Exchanges

Received an item that doesn't fit or is not suitable? No problem, our exchanges and returns policies are designed to make that as easy as possible.

We're happy to exchange most items if they are the wrong size or color, but unfortunately engraved or custom-made items like custom made sizes kilts, jackets, dresses etc... cannot be exchanged or refunded unless a manufacturer's fault is found with them

• The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
• Alternatively, you can send them back to us for an exchange and we'll post out the replacements to you. You can process your exchange via our online exchange system.
• Estimated make-up time mention on all product page above the price. Order can't be cancel or refund when its queue/process OR during make-up time day(s) remaining
  
• Once we receive your returned items back, we'll get the replacements sent out
• normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
• Goods can be return within 14 days if you no longer needed. But custom made goods can't be return, exchange or refund.
• For USA or any other countries who charge import tax duties buyer will pay all kind of import tax duties charges. We are not resposible. If buyer not pay duties tax then DHL, FedEx, return parcel to us or destroy the parcel and we will not responsilbe for this situation and we can't refund you.

Overseas

To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.

Combine Shipping

If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.

Returns

If you would like to return an item for a refund, please send it back to us at the following address, including the following information:

• Your order number
• Why the item is being returned
• If the item is faulty in any way

Return Address:

Imperial Highland Supplies
Mehar Town, Eminabad Road
Opp: KM Ashraf
Sialkot - 51310
Pakistan

Note:

• We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
• If the item return then we will minus restock fee 10% from sub total and shipping price 
• Buyers must return goods within 14 days of receiving the order (this is extended to 14 days after Christmas when purchasing Christmas gifts).
• It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition.
• Please ensure that all bags/tags/labels untorn and still attached.
• To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded as neatly as possible and sent in secure, protective wrapping.
• We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favor.
• Buyers will pay return charges and buyers returning goods from anywhere must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.
• For USA or any other countries who charge import tax duties buyer will pay all kind of import tax duties charges. We are not resposible. If buyer not pay duties tax then DHL, FedEx, return parcel to us or destroy the parcel and we will not responsilbe for this situation and we can't refund you.